Review request emails are used to ask customers for feedback and reviews about their purchase. It helps build credibility and encourages others to make a purchase.

Review Request Email Templates

Politely rejecting a discount request email maintains a positive customer relationship while explaining the reasons for not offering the requested discount.

Politely Reject a Discount Request

Abandoned cart emails are sent to customers who left items in their cart without completing the purchase. It reminds them of the products and encourages them to complete the transaction.

Abandoned Cart Email Templates

"Here's a discount code for you" messages are sent to people who have signed up for a company's email list. They usually contain a code that can be used to get a discount on a purchase. These messages are sent to encourage people to buy products from the company.

Here’s a discount code for you

Product launch emails announce the release of a new product or service creating excitement and driving initial sales.

Product Launch Template

Testimonial request emails ask satisfied customers to share their positive experiences which can be used to build trust and attract new customers.

Testimonial Requests Email Templates

Thank you for your order email or message is usually sent to the customer after they have made a purchase. This is to show appreciation for their business and to confirm the details of their order. Thank you for your order messages may also include shipping information, updates on the status of their order, or other important information.

Thank You for Your Purchase

There are several reasons why you may want to send a message to an unhappy customer after they have left negative feedback or reviews. First, it demonstrates that you are willing to listen to feedback and address concerns, which can help build trust with potential customers…

Respond to Negative Reviews/Feedback

These reminders can help foster positive customer relationships and loyalty, ultimately benefiting your business.

Don’t forget to…

You can ask for customer ratings at various times, such as after a purchase, after using your service, or periodically throughout the year. This allows you to gather feedback on specific interactions or experiences and track any improvements over time.

Rate the service email template

Sending an order cancellation message to a customer demonstrates your commitment to providing excellent customer service and can help maintain a positive relationship with the customer.

Order cancellation email template

The purpose of the message is to inform the customer that their refund is being processed and will be sent out as soon as possible.

We are processing your refund

"We're always working to improve our shipping" messages are sent to customers to let them know that the company is constantly working to improve its shipping process.

We're always working to improve our shipping

Work messages are sent when an employee has a question about their work. This could range from seeking clarification on an assignment to inquiring about company policy. Such messages aim to maintain open lines of communication between employees and their managers.

Ask questions in work

Polite disagreement messages are sent when a sender wishes to express disagreement in a respectful manner.

Express disagreement

Farewell message email template

Notify task progress

By thanking the person for sharing your content through a personal message or a public acknowledgement on social media, you demonstrate your appreciation and encourage ongoing support and engagement.

thank someone for sharing content

Happy Friday

How to response to a compliment?

Not my job/pay grade

Replies to “Not my job/pay grade”

Replies to "It was like this before" include suggestions that the person doesn't want to help or thinks change is impossible, but also encouragement to try to make a difference and join the team in making changes.

Replies to “It was like this before”

Sending a message remarking the urgency of a specific action, such as voting, can serve as a powerful tool to raise awareness, inspire action, and ultimately contribute to a more engaged and informed society.

Remarking urgency of X

By sending a reply to a conflict apology, you have the chance to initiate a meaningful conversation that can help mend any strained relationships and lead to a positive outcome for everyone involved.

How to reply to conflict (apologies)

Scheduling meeting messages are typically sent when trying to set up a time to meet with someone. This could be for a business meeting, a coffee date, or anything in between.

How to schedule a meeting

In general, it is best to share great content with someone when you think they will appreciate it and find it valuable.

Sharing great content

How to request sick/medical leave

Messages for out of office

"What to Say When Your Employee Makes a Mistake" messages are a valuable tool for promoting a learning culture, addressing concerns, and encouraging growth and development within your organization.

What to say when your employee makes a mistake

A "Will do it later" message is a message indicating that the recipient will do something at a later time. This type of message is often used as a response to a request.

Will do it later

Canned responses like "Can I do anything else?" can show attentiveness, friendliness, and keep the conversation going. Here are some examples of such responses: "What can I do for you?", "Do you need anything else?", "Anything else I can help you with?", etc.

Can I do anything else?

These canned texts help acknowledge customer feedback and show that their opinions are valued, fostering a positive relationship between the company and its customers.

Responding to Feedback

Having a pre-written message to respond to customer complaints is important to show that their concerns are being taken seriously. Some useful phrases include apologizing for the issue, asking for specifics, and promising to do everything possible to fix the problem.

Client unhappy with product/service

These canned texts can be used to apologize for any inconvenience faced by the customer and offer appropriate resolutions, demonstrating the company's commitment to customer satisfaction.

Apologies and Resolutions

Companies may send canned messages to address issues to save face, keep customers informed, and build goodwill. Sample messages include apologies for inconvenience, updates on progress, and reassurances that the company is working to resolve the issue as quickly as possible.

Fixing the issue

When you send a follow-up message, you are essentially checking in to see if the recipient received your previous message and if they have any questions or comments. This is a common courtesy that helps to keep communication lines open and helps to avoid any misunderstandings.

Following up

Maybe you're in a meeting and can't answer the question immediately. Maybe you're not the best person to answer the question. Or maybe you just want to ensure the person asking the question gets the best possible answer. Forwarding the question to the correct person is a polite way to handle the situation.

Forwarding a question to the correct person

When you don't know the answer to a question, it's best to admit it and offer to find the answer. Don't guess, and try to recall any clues or resources that could help. Examples of messages to respond with include "I'm sorry, I don't know," and "Let me check and see if I can find the answer to that."

I don’t know the answer

It is essential to have canned message examples to cancel subscriptions to customers because it helps businesses keep track of why customers are canceling their subscription, and also provides businesses with an opportunity to reach out to customers and try to resolve any issues that may have led to the cancellation.

I'll cancel your subscription

This response is sent because it is a way to redirect the customer to another representative who can better assist them. This response is typically used when the customer is asking for assistance that the current representative cannot provide.

I'll transfer you to another representative

A "Offline/Away from desk" message is a message that let's others know that you are not available to answer questions or messages at the moment. This is usually sent when you are taking a break or are unavailable for a period of time.

Offline/Away from desk

There are several reasons why businesses may send canned messages apologizing for delays or wait times. Firstly, it's a way to demonstrate responsiveness to customer concerns, while working to resolve any issues as quickly as possible…

Sorry for the delay/wait time

These responses are polite and show appreciation for the customer's interest or inquiry. They may also help to build goodwill and encourage the customer to continue doing business with the company.

Thank you for contacting us

There are a few reasons why a business might send out canned messages, such as to express that they cannot do something. Perhaps the company has a policy against doing something, or maybe they simply do not have the resources to accommodate a certain request.

We cannot do that

There are many reasons why a business might send a message apologizing for something. Perhaps there was an error in an advertisement, or a product was not delivered as promised. Maybe an employee said or did something that offended a customer.

We're sorry for…

Companies are sending out canned messages to express that they are still working on cases to keep customers updated and informed. This is a common practice among customer service departments to ensure that customers are not left in the dark about the status of their case or inquiry.

We're still working on your case

There are a few reasons why messages examples can be helpful when experiencing technical difficulties. First, it can help you to communicate the problem to others clearly and concisely. Second, it can help to keep everyone on the same page regarding what is happening and how it is being addressed. Finally, having canned message examples can help ensure that your team is prepared to handle any future technical difficulties.

We’re experiencing technical difficulties

There are a few reasons why companies might send out canned messages to express that an issue has been fixed. First, it may be a way for the company to save time and resources. Instead of having to draft a custom message for each resolved issue, they can simply send out a generic message covering a range of issues…

Your (issue, ticket number) has been fixed.

If you don't understand what the other person is saying, you can ask them to be more specific. For example, if someone says they are interested in your product, you can ask them what specifically they are interested in.