I don’t know the answer
date
Aug 5, 2023
slug
i-dont-know-the-answer
status
Published
tags
Customer Support
summary
When you don't know the answer to a question, it's best to admit it and offer to find the answer. Don't guess, and try to recall any clues or resources that could help. Examples of messages to respond with include "I'm sorry, I don't know," and "Let me check and see if I can find the answer to that."
type
Post
If you don't know the answer to a question, the best thing to do is to admit that you don't know and offer to try to find the answer.
First, try to recall if you've heard the answer before or have any clues that could help you figure it out.
If you still can't find the answer, try looking it up in a book, online, or by asking someone else.
Do not guess at an answer, as this could lead to incorrect information being spread.
How do you respond when you don't know the answer? Messages examples:
- I'm sorry, I don't know.
- I'm sorry, I can't help you with that.
- I don't have the answer to that.
- I don't know, but let me find out for you.
- Let me check and see if I can find the answer to that.
- I'm not sure, but I'll try to find out.
- I don't know, but I'll ask someone who might.
- I'm not sure, but I'll look it up.
- I don't have the answer right now, but I'll get back to you.
- I'm not sure, but maybe someone else knows.
- I regret to inform you that I do not know the answer to your question.
- I am sorry, but I do not know the answer to your question.
- I apologize, but I do not know the answer to your question.
- Unfortunately, I do not know the answer to your question.
- Unfortunately, I am not able to provide you with the answer you are seeking.
- Unfortunately, I cannot help you with that information at this time.
- Thank you for inquiring, but at this time I do not have the answer to your question.
- Thank you for reaching out, but I am not able to provide you with the information you are seeking at this time.
- At this time, I am unable to provide you with the information you are requesting.
- I am sorry, but I cannot help you with that information at this moment.