Client unhappy with product/service

Apologies and Resolutions

Fixing the issue

Following up

Forwarding a question to the correct person

I don’t know the answer

I'll cancel your subscription

I'll transfer you to another representative

Offline/Away from desk

Sorry for the delay/wait time

Thank you for contacting us

We cannot do that

We're sorry for…

We're still working on your case

We’re experiencing technical difficulties


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